Terms & Conditions

Welcome to FurnitureTown.co.uk. These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. Please read them carefully.

1. Company Information

Furniture Town (“we”, “our”, “us”) operates the website www.furnituretown.co.uk.



Email: support@furnituretown.co.uk

Phone: +44 20 1234 5678

2. Use of Website


  • You must be at least 18 years old to purchase products.

  • You agree not to misuse this website or use it for unlawful purposes.

  • We reserve the right to suspend or terminate access if these terms are violated.

3. Products & Descriptions


  • We make every effort to display products, descriptions, and colours as accurately as possible, but variations may occur.

  • All products are subject to availability. We reserve the right to withdraw items at any time.

4. Pricing & Payment


  • All prices shown include VAT (where applicable) unless otherwise stated.

  • Prices are correct at the time of publication but may change without notice.

  • Payment must be made in full at the time of order via our accepted payment methods.

5. Ordering & Contract


  • Once you place an order, you will receive an email acknowledgment. This does not constitute acceptance.

  • A contract is formed only when we confirm dispatch of your order.

  • We may refuse an order if payment is not authorised, stock is unavailable, or if we suspect fraudulent activity.

6. Delivery


  • We deliver within the UK only (unless otherwise specified).

  • Estimated delivery times will be provided at checkout, but delays may occur.

  • Responsibility for goods transfers to you once delivered.

7. Returns & Cancellations


  • You have a legal right to cancel within 14 days of receiving your goods (except for made-to-order or bespoke items, and sealed items like mattresses once unwrapped).

  • To cancel, you must notify us in writing (email or post).

  • Returned items must be unused, in original packaging, and in resalable condition.

  • Refunds will be processed within 14 days after we receive returned goods.

  • Return shipping costs are the responsibility of the customer unless the item is faulty.

8. Faulty or Damaged Goods


  • If you receive a defective or damaged product, please notify us within 48 hours of delivery.

  • We will arrange a repair, replacement, or refund in accordance with UK consumer law.

9. Warranty


  • Products may come with a manufacturer’s warranty.

  • Warranty does not cover normal wear and tear, misuse, or accidental damage.

10. Liability


  • We are not liable for delays beyond our control.

  • Our total liability shall not exceed the value of your order.

  • Nothing in these Terms excludes liability for death, personal injury, or fraud caused by our negligence.

11. Intellectual Property


  • All content, images, and designs on FurnitureTown.co.uk are owned by us or licensed to us.

  • You may not copy, reproduce, or use any material without prior written consent.

12. Data Protection


  • Your personal information is handled in accordance with our Privacy Policy and applicable UK GDPR laws.

13. Changes to Terms


  • We may update these Terms & Conditions at any time.

  • Updated terms will be posted on this page, and continued use of the website indicates acceptance.

14. Governing Law


  • These Terms & Conditions are governed by the laws of England and Wales.

  • Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.